Read about the practice merger HERE
We have recently been audited for CQC.
Please CLICK HERE for our results.
Friends and Family Test
Or go to our news section for the reports
Please CLICK HERE to see the report.
Please go HERE to see our Statement of Intent.
"Leading the fight against Lung Disease"
Please visit them HERE!
Please go HERE to see the changes and what you can do about it.
Find otu more about this HERE.
The results of our 2013/14 patient survey can be found on the PPG page HERE.
We operate an appointment system for all surgeries, which run throughout the day. Please telephone, come into the surgery or request a password to enable you to make an appointment online. Appointments can be booked in advance. If you have more than one problem the doctor will try and deal with as much as they can in your 10 minute appointment but may ask you to make another appointment. Please prioritise the problem causing you most concern.
Please let us know if you wish to cancel an appointment so that we can offer it to someone else.
When your chosen doctor is unavailable, you will be offered an appointment with another doctor.
If you are over 75 and have not been seen within the last year, or between 16 and 75 and have not been seen within the last three years, we encourage you to make an appointment with a doctor, at which appropriate enquiries and investigations will be made.
Some of our doctors have other commitments and may not always be available but we will always offer you an appointment with another doctor.
You can also book an appointment online by going to http://www.patient.co.uk/ and logging in with your details.
If you have not yet registered for online prescriptions and appointments please ask in surgery for details.
If you need urgent medical care, please tell the receptionists that it is an urgent problem – you will always be seen the same day. For routine problems or ongoing illnesses, please make a routine appointment.
Please give the receptionist your details and she will arrange for a doctor or nurse to ring you back, this will normally be at the end of surgery.
Please inform us in advance if you are unable to keep an appointment; this will enable us to offer it to someone else.
Order your repeat prescriptions on line
Repeat prescriptions are computerised and the re-order slip is on the right-hand side of your prescription. You are able to order your repeat medication by handing your slip in to reception, by fax or you can also request repeat prescriptions online; please contact the surgery for details and a unique personal password.
Please allow 48 working hours before collection from the surgery and up to 72 from the pharmacy.
You can also order your repeat prescriptions online by going to www.patient.co.uk and logging in with your details.
If possible please try to telephone reception before 11:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results..
The results service is available from 14:30 to 16:30 Monday to Friday. Please ring 01275 465102 for Backwell results and 01275 850602 for Brockway results.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
If you are in need of medical advice or treatment during times that the surgery is closed please dial 111 for the Out of Hours service.
We provide our patients with the ability to book appointments, view part of your medical record online and also order repeat medication over the internet.
If you are interested in using these facilities then please do the following:
Visit the surgery to complete the necessary application for your online access.
Once you receive your online login details from us go to www.patient.co.uk
Click to register with the service and enter the details we provided.
Complete your account creation.
Once this is done you will then be able to order your repeat prescriptions from us over the internet and availabe for you to collect at your usual place.
You will also have access to book appointments with us saving you a phone call.
If you have any problems with the online service we will happily try and help you.
Here at Backwell & Nailsea Medical Group we strive to provide the best care and treatment for all our patients but we understand that we can not always meet the expectations of some patients and things sometimes do not turn out as we would wish.
If you would like to know more about making a complaint please see the below Brochure and Form.
Copyright 2006 - 2017 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's